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Terms of Use

Access to this website is entirely voluntary and confers User status, implying the User's full and unconditional acceptance of each and every condition included in this Legal Notice.

Blue Silk reserves the right to modify the terms and General Conditions of Use, as well as any other general or specific conditions, rules of use, or notices that may be applicable. Likewise, it reserves the right to modify the aesthetics, configuration, and location of the website at any time.

All intellectual property rights of the website, as well as its graphic and written content, belong to Natalia Silva Martin. Therefore, no User may use them for purposes other than the intended use of an online store, always respecting industrial and intellectual property rights.

Only the use of website content for informational and service purposes is authorized, provided that authorization is requested, and the source is cited or referenced. The User is solely responsible for any misuse of the content.

To access the information contained on the website and make use of the services offered, the User must be of legal age.

The User is strictly prohibited from introducing any type of virus into the website domain, as well as attempting to access its data, modify them, or access email accounts, messages, etc.

Blue Silk will take legal action, civil or criminal as required by law, against any misuse of its website. Any disputes that may arise regarding this site will be governed solely by Spanish law and will be subject to the local Courts and Tribunals.

Blue Silk assumes no responsibility, under any circumstances, for any damages of any nature that may be caused, including but not limited to: errors or omissions in the content, unavailability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having taken all necessary technological measures to prevent it.


Discount coupons will only be applied to products without discounts, unless otherwise specified. If there are additional special conditions for a coupon to be applied, the conditions will be communicated to the user in advance or a means of obtaining that information will be provided.

Collaboration Policy

The actions carried out by Blue Silk in collaboration with social media profiles or websites must always be based on a sincere and honest response to the product provided.

In the spirit of transparency, all individuals interested in collaborating with us must follow our social media profiles, as this is an essential step for evaluating potential collaborations.

Blue Silk may contact public profiles to agree on advertising actions, which must also be based on truthfulness.

Privacy and Data Protection Policy

The data controller for the data collected through this website is Natalia Silva Martin; NIF: 44660229W; address: Claudio Movilla nº8, 32701, Baños de Molgas, Ourense; email:

Blue Silk is aware of the importance of guaranteeing the right to privacy and data protection of Users. In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), as well as applicable national regulations on data protection, the following points related to the processing of personal data through this website are provided:


Although accessing the website does not require the interested User to provide any personal data, the data requested in the form are mandatory, and without them, it is not possible to provide the requested information service.

The User will be responsible for the accuracy of the data provided, and Blue Silk reserves the right to exclude from registered services any user who has provided false information, without prejudice to any other legal actions.

Depending on the form completed by the User, the data may be processed for the following purposes:

Web customers

When you purchase a product in our online store, the data you provide will be used to process, ship, and invoice the purchased products. In order to place orders in the online store, each customer will voluntarily and under their responsibility provide their personal data (name, surname, email, address, phone number, billing details, and payment method), which must be truthful and accurate. The User who completes the online purchase process declares to be the owner of the provided information or, failing that, to have the authorization of the person on whose behalf the transaction is carried out.

Registered users

The information provided in the registration form is used to manage website user accounts, allowing them to access their profile, check their orders, and make purchases without having to re-enter their identifying information (name, surname, email, and phone number) and delivery address. If you have expressly selected the option to save a card or remember PayPal, you will not have to enter this information again either. You can modify your profile settings at any time. As a registered User, you can also provide feedback on the products you purchase through this website.

Blue Silk will not accept false registrations or impersonation of individuals or companies. Supplying false information in the registration form will result in automatic cancellation of the User's account. Blue Silk reserves the right to verify the information provided by the User through telephone verification.

Newsletter / Commercial Communications

In cases where you grant us your consent as provided in Article 21 of the Law on Information Society Services, we will use your identifying and contact information to send you information about website updates, news, promotions, and offers related to our products and services. This information may be sent by postal, telephone, and/or electronic means. If you subscribe to our newsletter, we will send periodic communications via email with information about news and related events. The validity of the promotions we send you may be subject to product availability and specific specifications. Any doubts will be addressed by informing you of the promotion conditions through our Customer Service Department.

Information Request / Product Inquiries

The data provided through the forms related to the product sheet (name, surname, and email address) will be used to address the inquiry or request for information about the specified product.

Job Applicants

The identification and curriculum data collected through this form will be used to manage possible candidate selection processes related to job offers at Blue Silk. The collected data are limited to identification and curriculum data provided by the interested party.


The personal data provided through the contact form will be used solely to address your inquiry or request. The information collected is limited to identification and contact data, as well as information related to the nature of your inquiry.


We inform the User that the processing of information collected through this website does not involve international data transfers.

Regarding the recipients of the information, please note that the main purpose of collecting this data is to include your name, surname, delivery address, email, and phone number on the package if you make an online purchase that needs to be delivered to the specified address. These data will be included to facilitate communication between the shipping company and the recipient during the delivery process.


The legal basis for data processing is the User's own consent and acceptance in each of the sections where personal information is collected. The User has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to withdrawal.

Regarding data processing for commercial purposes through electronic means, in cases where there is a pre-existing contractual relationship between the parties, the communications are related to products or services that are similar to those previously requested by the interested party, and the User has been given the opportunity to object to the processing of their data by unchecking a pre-selected box, the legal basis for the processing is based on Article 21.2 of Law 34/2002, of July 11, on Information Society Services. In each commercial communication sent to the interested party, they will have the option to express their objection to receiving further communications.


Blue Silk has profiles on some of the main social media platforms (Facebook, Instagram, TikTok, and YouTube), and is responsible for the content published. Blue Silk will not extract data from social media platforms unless explicit and specific consent has been obtained from the user.


The User has the right to access their personal data and request the rectification of inaccurate data or, where appropriate, the erasure of data when it is no longer necessary for the purposes for which it was collected. The User may request the restriction of data processing, in which case Blue Silk will only retain the data for the exercise or defense of legal claims. Under certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data. In such cases, Blue Silk will cease processing the data, except for legitimate purposes or the exercise or defense of possible legal claims. Finally, we inform you of your right to data portability as provided for in the GDPR, which allows your data to be provided to the Data Controller. The User may contact Blue Silk either by email at or by regular mail to the following address: Claudio Movilla nº8, 32701, Baños de Molgas, Ourense.

If the User believes that Blue Silk has violated their data protection rights during the processing of data, especially if they have not obtained a satisfactory response in exercising their rights, they may file a complaint with the Competent Data Protection Authority.

Cookie Policy

We use our own cookies and third-party cookies to perform statistical analysis of the use of our website. By continuing to browse, you are considered to have accepted their use. You can change the settings or get more information here.

Blue Silk uses "cookies" to obtain navigation information from Users who visit our online store. Cookies are information files that your browser leaves on your computer when you visit a website. Most browsers accept cookies automatically, but you can configure them to not accept cookies or to indicate when a cookie is being sent. This process does not extract personal information, and we never provide the collected information to third parties. We do not use cookies to contact you. Cookies allow us to personalize your user interface to expedite the browsing process and enhance the experience on the website. If your browser is set to not accept cookies, you may not be able to take advantage of certain features of the website.

The website may modify this Cookie Policy based on legislative or regulatory requirements, or to adapt the policy to instructions issued by the Spanish Data Protection Agency. Therefore, we recommend that users visit it periodically.
Significant changes to this Cookie Policy will be communicated to users through the website or via email to registered users.

If you have any questions about our cookie policy, you can contact us via email at

Payment Methods


We accept credit or debit cards (Visa, Mastercard, Dinners, and American Express), bank transfer, or payment via PayPal.

For credit/debit card payments, the amounts will be charged immediately.

We will never store the credit card information entered in the payment form.


PayPal is an online payment service that guarantees secure, easy, and fast payment. While placing your order, you have the option to open a PayPal account.


If you choose to make a bank transfer, it is essential to indicate the order number in the concept of the transfer. Otherwise, the order may not be identified and, therefore, cannot be processed. Bank transfers usually take 2 business days. Your order will not be processed until the transfer is completed.


With Bizum, you can make quick and secure online purchases. Just choose the "Pay with Bizum" option, enter your phone number, and validate the transaction.

Payment amounts will be charged immediately when using this payment method.

Consult with your bank on how to start paying for your online purchases with Bizum by activating this service.